Privacy Policy

Last updated: May 29, 2024
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
We use Your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

DEFINITIONS For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, voting rights, or other securities entitled to vote for the election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to "Light Cloud", registration number: 9509267000, Rogaška Slatina, Slovenia.
Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website during its use.
Country refers to: Slovenia.
Device means any device that can access the Service such as a computer, mobile phone, or digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Cruises Center, accessible from https://cruises.center/ru/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
COLLECTION AND USE OF YOUR PERSONAL DATA What information do we collect?

2.1. Personal Data When using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Information about you, such as your name, email address, postal address, phone number, date of birth, or similar identifiers.
Customer records, such as your identification documents, payment information (credit or debit card or other financial information).
Commercial information, for example, your travel history, account data, participation in loyalty or reward programs, or information about products or services you have purchased or considered.
Sensory information, for example, photographs and videos of you and audio recordings of telephone conversations between you and us, if permitted by law.
Biometric data, including facial identifiers that can recognize you in photographs and videos.
Settings that you provide to us or are created during the use of services, including inferences we may draw from our experience with you.
Internet, network, and device information from the browser or device you use to access our Services, which may include your IP address, device identifier, cookie identifiers, browser type, internet service provider, referring/exit pages, operating system, date/time stamp, or clickstream data.
Geolocation data, including precise geolocation data from your browser or device or based on your IP address.
Professional information, if you apply for a job or in connection with your role as a travel partner or agent.
Reputation verification information that we may obtain from external sources, for example, criminal records and sex offender registries.

When do you provide us with personal data?

Registration and Profile. If you register an account through our service or complete your traveler profile, we collect your personal identifiers, customer records, commercial information, and if you provide it, health or condition information. We use this information to create and administer your account, provide you with relevant Services and information, communicate with you about your account and use of the Services, provide loyalty program rewards and bonuses for customer support purposes, and send you marketing messages by email, push notifications, or text messages according to your preferences.
Booking and Ordering Trips. If you book a trip with us or order additional products or services, we collect various information, including your personal identifiers, customer records, commercial information, and if you provide it, health or condition information, as well as any other information you choose to provide to us. We use this information to process your transaction, complete and ship your purchase, book and confirm your travel itinerary, communicate with you and your travel companions about your itinerary, and administer the Services.
Requests and Communications. If you communicate with us or other guests through any paper or electronic form to request an itinerary, deck plan, brochure, e-brochure, or video, or otherwise inquire or communicate with us or other guests, we collect your personal identifiers, commercial information, and any other personal information you choose to provide in the content of your message. We use this information to investigate your requests and respond to them, facilitate communication with us and other guests, provide you with the necessary information, improve the services offered to our guests, and manage and develop our business. If you represent a company or agency interested in partnering with us, we also collect your professional information and employment information to respond to your requests, communicate with you, manage our organization, and develop it, as well as to facilitate business relationships.
Surveys and Promotions. If you choose to participate in a promotion, respond to a survey, or participate in a contest or sweepstakes, we collect your personal identifiers, customer records, and any other personal information you request to provide at that time or choose to provide to us. We use this information to administer and facilitate the Services, respond to your submission, communicate with you, conduct market research, inform you about our marketing and advertising activities, and improve and develop our business.

2.2. Usage Data Usage Data is collected automatically when using the Service. Usage Data may include information such as, but not limited to, the Internet Protocol address (e.g., IP address) of your device, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

2.3. Tracking Technologies and Cookies We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

Cookies or Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service. If you do not configure your browser settings to refuse cookies, our service may use them.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, the popularity of a certain section and verification of system and server integrity).

Cookies can be "Persistent" or "Session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Cookie Policy / Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These cookies identify if users have accepted the use of cookies on the website.
Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

2.4. Use of Your Personal Data The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with Us through the Service.
To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication.
To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

With Service Providers: We share your information with third-party vendors, service providers, contractors, or agents who perform services for or on behalf of Us or Our Users and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
With Promo Partners: We may share limited personal information with third parties with whom we partner to provide promotions, contests, sweepstakes, games, or other joint promotional activities. These partners will usually be identified by name in the promotions themselves.
With Travel and Excursion Partners: Some onboard products and services, excursions, and other activities are provided by other companies or you may book travel through several operators, such as travel agents or cruise companies. We may share personal identifiers and similar information before, during, and after the cruise to facilitate your travel, provide the services you requested, and ensure seamless service to our guests.
For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
With other users: When You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent: We may disclose your personal information for any other purpose with your consent.

2.5. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

2.6. Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

2.7. Delete Your Personal Data You have the right to delete or request that We assist in deleting the Personal Data that We have collected about you. Our Service may give you the ability to delete certain information about you from within the Service. You may update, amend, or delete Your information at any time by logging in to your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact Us to request access to, correct, or delete any personal information that you have provided to Us. However, please note that We may need to retain certain information if We have a legal obligation or lawful basis to do so.

2.8. Disclosure of Your Personal Data Business Transactions If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. For compliance with laws Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

2.9. Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR) This notice is intended for individuals in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK), and supplements our general privacy notice. Our processing of personal data of individuals in the EEA is governed by the General Data Protection Regulation of the European Union (“GDPR”). Processing of personal data of individuals in the UK is governed by the Data Protection Act 2018, which includes GDPR as UK GDPR. This notice refers to GDPR and UK GDPR together as “GDPR”. As of the date of the last review of this Notice, we expect that the updated Swiss data protection law will come into effect on 01 September 2023. For administrative efficiency, this notice also applies to individuals in Switzerland as well as individuals in the EEA or UK. However, this does not limit any additional rights that Swiss residents may have. GDPR requires us to provide you with certain information about your personal data, which we refer to in this notice as your personal information.

3.1. Purposes of Processing Our general Privacy Notice describes the personal information that we collect, use, disclose, or otherwise process, and the purposes of such processing in conducting our business (other than the process of legal representation of clients, which is governed by our client agreements and professional obligations). Personal information collected using cookies and similar tracking technologies is used for the purposes described in our Privacy Center.

3.2. Legal Basis for Processing Generally, we process personal information provided by visitors through our website or other interactions with us based on our legitimate interests in conducting our business as a law firm. If we ask for your consent, we process personal information based on such consent. We may also process personal information on other bases permitted by GDPR and applicable law, for example, when processing is necessary for the performance of our legal obligations.

3.3. Categories of Personal Information The categories of personal information that we process are described in our general Privacy Notice.

3.4. Recipients of Your Personal Information We use various service providers to manage our website and provide such services as event registration or email management. Our service providers change from time to time. Note that our service providers have entered into contracts with us that restrict what they can do with your personal information. If you need specific information about our service providers who have received information, contact us at mailbox@cruises.center, and we will provide you with that information. We may also disclose your personal information to other categories of third parties as described in part 3 of our general privacy notice.

3.5. Retention of Personal Information The duration of the retention of personal information depends on the type of information and the purpose for which it is used. We delete personal information within a reasonable period after we no longer need to use it for the purpose for which it was collected (or for any further purpose compatible with the initial purpose). This does not affect your right to request the deletion of your personal data before the end of the retention period. We may archive personal data (which means storing it in inactive files) for a certain period before its final deletion as part of our normal business continuity procedures.

3.6. Your Data Subject Access Rights You have the right to request access to, correct, restrict, or delete your personal data, withdraw any consent you have provided for the processing of your personal data (without affecting the lawfulness of processing prior to your withdrawal of consent), and object to our processing of your personal data. You also have the right to data portability under certain circumstances, which means that you can request that we provide you (or a third party you designate) with a copy of the personal information you have provided to us in a format that allows for its transfer. Your rights may be subject to various limitations under GDPR. If you wish to exercise any of these rights or have any concerns about our processing of your personal data, please contact us at mailbox@cruises.center.

3.7. Right to Lodge a Complaint with a Supervisory Authority You have the right to lodge a complaint about the processing of your personal data with a national (or in some countries regional) data protection authority. The EC has a list here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm The data protection authority in the United Kingdom is the Information Commissioner's Office: www.ico.org.uk. The federal data protection authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/task.html.

3.8. No Legal or Contractual Requirement or Other Obligation to Provide Any Personal Data Users of our website have no legal or contractual requirements or other obligations to provide us with personal information, but without it, they cannot receive notifications from us or register for our events.

GOOGLE ANALYTICS To improve the interaction with users of our services, the following web analytics service is used: We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses codes consisting of text and numbers that are stored on your computer for the analysis of the use of the Service (“Cookies”). The information generated by the cookie about your use of the Service (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the Service, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You can delete or deactivate cookies using your device settings. In this case, you may not be able to use all functions of this Service to their full extent. By using this Service, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can block the transmission of your data using the browser deactivation add-on at https://tools.google.com/dlpage/gaoptout?hl=ru.
CHILDREN'S PRIVACY Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires parental consent, we may require your parent's consent before we collect and use that information.
LINKS TO OTHER WEBSITES Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
CHANGES TO THIS PRIVACY POLICY We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US If you have any questions about this Privacy Policy, you can contact us:
By email: mailbox@cruises.center